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Best Buy Lost Me

I think I've finally joined Ryan in hating Best Buy and I'm not sure if I'll ever shop there again, even if it's the only place in the universe that has what I want or need.

So I went there to buy a flash drive for Sarah because she desperately needed one for a school project. I bought a 512MB one and brought it back to Sarah. I then checked their web site and saw that the price on there said it should've been on sale for $20 cheaper. I go back to Best Buy with my receipt and a print out of the web page and go to customer service. I present the documents to them and ask for an explanation. They tell me that the price online tends to be lower than in the store. I then tell him that you can buy online and then pick it up in the store, so that makes no sense. So he tells me that if I buy it online, I'm not actually buying it from the store I'm picking it up at. Even though it comes out of their inventory.


This made no sense to me whatsoever and I think it's a stupid way to do business. You can't tell me that Best Buy and bestbuy.com are two separate entities. What I was being told here was that if I'd ordered it online for store pickup and waited for someone in that store to grab it off the shelf for me and slap a sticker on it, then I would've gotten the sale price. That's insane.

I don't care if it's their policy or whatever. It's stupid. And it's really stupid to treat a loyal customer that way, in my opinion. So... screw you, Best Buy.

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This page contains a single entry from the blog posted on April 29, 2005 10:28 AM.

The previous post in this blog was Not again!.

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